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Core Competencies |
Competency Indicators |
| Common Core Competencies |
Workplace Chinese Communication Ability |
• |
Students pass the Test of Chinese as a Foreign Language (TOCFL) at level B1. |
| • | Students are able to understand work instructions and customers’ needs. |
| • | Students are able to greet guests, provide reception services, and introduce facilities and activities in Chinese. |
| • | Students are able to complete shift handover logs and work-related forms in Chinese. |
| Workplace Adaptation and Teamwork |
• | Students understand Taiwanese workplace culture, including punctuality, compliance, and teamwork |
| • | Students are able to integrate into teams and maintain good relationships with local colleagues. |
| • | Students are punctual in attendance and willing to accept work shifts and departmental transfers. |
| • | Students are able to work under pressure and remain stable when facing work challenges. |
| Service Attitude and Professional Ethics |
• | Students maintain a polite and proactive service attitude. |
| • | Students comply with workplace regulations and uphold the company’s image. |
| • | Students demonstrate a “customer first” service spirit. |
| • | Students are receptive to supervision and committed to continuous learning and improvement. |
| Professional Core Competencies |
Front Office Reception Services |
• | Students are able to operate property management systems for room reservations, check‑in, check‑out, and room status inquiries. |
| • | Students are able to complete check‑in procedures, including verifying identification, issuing room keys/cards, and collecting deposits. |
| • | Students are able to complete check‑out procedures, including checking guest charges, settling payments, and issuing invoices/receipts. |
| • | Students are able to serve guests in Chinese and explain room rates and facilities. |
| • | Students are able to introduce hotel facilities, floor plans, activity schedules, and nearby attractions. |
| • | Students are able to assist guests with reservations for restaurants, SPA services, and leisure activities. |
| Housekeeping and Room Cleaning Management |
• | Students are able to complete standard room cleaning within the required time and quality standards. |
| • | Students are able to correctly use cleaning tools and detergents. |
| • | Students are able to inspect and confirm that room equipment is functioning properly. |
| • | Students are able to replenish guest supplies and amenities in a timely manner. |
| • | Students are able to clean special facilities in resort rooms, such as whirlpool bathtubs, scenic balconies, and hot‑spring tubs. |
| • | Students are able to decorate special‑request rooms, such as honeymoon rooms or birthday surprise rooms. |
| Food and Beverage Service |
• | Students are able to assist with food preparation. |
| • | Students are able to perform ingredient preparation (mise en place) and basic inventory management. |
| • | Students comply with food safety and hygiene regulations. |
| • | Students are able to maintain cleanliness and order in the kitchen environment. |
| Leisure Facilities and Activity Services |
• | Students are able to manage and maintain the cleanliness and order of leisure areas such as swimming pools, fitness centers, children’s playrooms, and reading rooms. |
| • | Students are able to assist with equipment rental services. |
| • | Students are able to assist in conducting leisure activities such as DIY workshops, ecological tours, and parent‑child games. |
| • | Students are able to lead simple group activities and assist in setting up activity venues. |
| Customer Service and Complaint Handling |
• | Students are able to greet customers proactively, provide service with a smile, and use polite expressions. |
| • | Students are able to observe customers’ needs and offer appropriate assistance. |
| • | Students are able to handle common customer complaints in accordance with standard service procedures. |
| • | Students are able to complete customer complaint report forms and follow reporting procedures. |
